Choosing the best live chat software is not that easy. Varied factors are to be considered. Be it features or software integrations, it’s essential to consider all. It will help ensure that the amazing benefits provide the expected results. So, if you are planning to get a live chat software app, now is your time. Make a right choice, without delays.
What are the Benefits of Live Chat Software?
Live chat software is a highly used software of time. It can be found in the live chat boxes of the business websites. With advancing AI, it’s becoming a part of our future in unexpected ways. Below mentioned are the benefits of live chat software:
- Uninterrupted communication is not only through websites but also through social media channels, videos, etc.
- Easier integration with the software platforms will ensure improvement in productivity. It also allows real-time reporting.
- Customer support can remain proactive.
- Greater personalization for the customers.
- Efficient use of resources for the support teams.
How to Choose the Best Live Chat Software?
In order to make a choice of live chat software applications, consider the below mentioned points.
Determine Budget
Make sure to know the total expense and the expected return on the investment. There are many best live chat software providers that offer free plans. If needed, you can try the services without spending anything at all. Also, knowing your budget will help limit your choices. Remember, at times, less is more. With narrowed options, it would be easy to choose the right tool.
Set the Goals
Set budget and goals first. It acts as the foundation of the process of decision-making. Also, don’t forget to ask yourself what you want. Is it the increase in customer engagement/satisfaction or anything else? Define your expectations via live chat support. Clearing goals helps narrow down choices.
Do Test Before You Commit
Irrespective of the software development company chosen, ask for a free trial. See how well the live chat widget is functioning on the website. The trial will help evaluate the live chat function direct via real customer interactions.
Lookout for the Customer Reviews
Make sure to check customer reviews. It will help you to understand potential concerns and strengths of software. These reviews will help you know the tools better.
Evaluate Integration’s Ease
With simple integration comes a better focus on business with enhanced customer interactions. After all, the live chat software merger without disruption in the current system is helpful. It allows you to start improving how you connect with the customers.
Apart from the above, check if the software works correctly with the e-commerce platforms. It must also work right with the analytics tools like the Google Analytics. It will help you use all advanced features without hassle. Also, with powerful integration would come powerful performance. So, use it right and see how your business will take its turn.
Look for Customer Support
Live chat support software must come with better customer support. So, before you make the final decision, do check for it. You can get better information from the review pages. So, do read it to assess the responsiveness and also the range of the support options. These options can be email, live chat, phone support, etc.
Compare the Features
Yes, you heard it right. If you plan to not hire dedicated developers and choose market software, do compare. With the detailed comparison, you will pick a better tool that matches your budget and needs. It is the best means to maximize the investment value.
Look for aspects that include chat functionality, conversation history recording ability, or more. Such features create enhanced interactions with customers. Always remember that there are many available options out there. Each of them has their own capabilities as well as price points.
If you feel the need, contact the sales team for talking about packages. A customer plan for AI software development services will be affordable.
Review all Security Measures
At times, people share sensitive data through live chat. So, there’s a need to protect the customer data and the chat manuscripts. The best live chat application must be able to stop unauthorized access.
Double-check if there’s offered compliance with the privacy regulations and encryption by software. The presence of better security features helps prevent the data breach. It also helps in keeping business completely safe.
Check for Scalability
As per chat app developers, this is quite important. It is specifically important for small businesses with plans of expansion. It’s because one would want the solution which grows with the business. Also, it must remain adaptable to increased demand without the loss of performance.
Make sure you ask about upgrade options and additional features. It would help support the large customer volume or the complex needs. Also, check if the software is able to handle interactions via different channels. It must also support the team and the customer while the business grows.
Features of Best Live Chat Software
These features must be considered to find the right fit for your business.
Real-Time Messaging
Instant communication gets enabled between the website visitors and team, via live chat. It helps to offer quick responses and better satisfaction to customers. It thereby helps resolve issues faster, guides customers better, and more.
Chat Widgets & Customization
It helps with the modification of appearance. It also helps with chat window functionality modification. By doing so, the goal to match the website design & brand gets fulfilled.
The customization options are available for,
- Logo
- Fonts
- Colors
- Positioning
- Automated Greetings
- Pre Chat forms, etc.
Pre Written Responses
Some of the responses to FAQs that could fit in chat conversations help save time. It also helps ensure accuracy & consistency. The responses are usually helpful to handle the common queries. It also helps to provide standard information, like return policies or business hours.
Visitor Analytics & Tracking
The online chat support software must offer insights into visitor behavior. From the visited pages to referral sources, etc., all must be accounted for before making a choice of the live chat software. Such information, after all, helps the team understand users’ needs. It also helps with the identification of potential leads and thereby ensures proactive engagement.
Files Sharing
It allows the team and the website visitors to easily exchange the files. Be it the videos, documents or images, all remain exchangeable during chats. The feature remains helpful in offering visual support, sharing information on products, etc.
Integration with Software & Tools
It ensures a seamless workflow with a connection to the live chat software with the CRM. It also ensures connection with marketing, analytics and the other support tools. The integration could help with,
- Automation of processes.
- Centralization of customer data.
- Streamlining the team collaboration, etc.
Some essential integrations with chat software examples like ClickDesk, Social Intents, etc, are,
- HubSpot
- Salesforce
- Zendesk
Live Agents or Chatbots – Which one is Better?
The live agents are the human customer service representatives engaging with the website visitors. They use the live chat software to do so. For every complex queries, they provide personalized support to suit the requirements. However, at times, the resources with them are not enough. They can manage limited chats only and this is where the chatbots help.
The chatbots on the other hand are AI-powered programs. It answers customer queries in an automatic manner. These are cost-effective and remain available 24/7. Best of all, they can handle multiple chats right at once. But the chatbots might struggle with the complex queries. They can lack the personal touch of human interactions, too.
As per above, it’s better to consider the business needs before making a choice. Also, consider the level of support & the resources that would be required when choosing. It will help you to make the right pick between the chatbots and the live agents.
How Much Does An Enterprise Live Chat Software Development Cost?
The live developer chat app or an enterprise live chat software cost will vary based on different factors. It can be the features like total users or available integrations. The price remains structured either as an annual subscription or a monthly one. Some providers even give freemium plans/free trials.
The entry-level plans cost between $20 and $30 per month. While the advanced plans would cost around $40 and $100+ every month. Just remain sure to assess the specific need or the budget constraint. Selecting the enterprise chat software requires a lot of consideration.
Final Words
Best live chat software, to choose it, now you have the complete knowledge. There are many contenders in the market out there. Who you choose, it depends on your business needs. When choosing, remember that the right tool can help you transform customer service. It will, though, only be possible if you have made a better decision.
So, make sure you pick the one which does grow with the business of yours. Also, the software will simplify the operations. If you have any doubts, ensure that you take advantage of free trials. If you need further help, connect with us. We will try to help the max possible from our end.
Frequently Asked Questions
How to Choose the Best Live Chat Software?
To choose the best live chat software, there are a lot of factors to consider.They are:
Evaluate the requirements of your business.
Determine features that are essential to fulfill the customer service goals. It can be automated responses, omnichannel capabilities, or multi-language support.
Look out for the offered security measures. It will ensure data protection.
See the features offered. Some important features include- GDPR compliance, encryption, secured storage, etc.
Scalability, etc., of each software, before you make your investment.
Remember, as your business grows, you will need a solution to expand alongside without excess cost. So, take time, research well, and choose right.
Is It Possible to Integrate the Live Chat Software with the CRM?
Yes, it is possible to integrate the live chat software into CRM. It will help you in creating efficient means to manage customer relationships. Such integration can streamline the processes. It can improve customer interactions, too. With the merging of live chat with CRM, one can get a holistic view of customer data. It can help with personalized interactions and the improvement of customer satisfaction, too. Overall, combining the two empowers the team and helps with management of the customer relationships in the effective and efficient manner.
What Are the Advanced Features of Live Chat Software That Must Be Needed?
While choosing the live chat software, advanced features you should look for are- real-time messaging, customization choices, chat widgets, pre-written responses, etc. Also, make sure the service provider gives the facility of keeping track of visitors’ analytics. It will help you to make appropriate changes on time, while you target the audience.
How Much Will It Cost to Get the Live Chat Software?
The best live chat software providers charge different prices. The monthly/annual subscription remains dependent on what features you look forward to in your live chat software.
